Trading Terms

V.A.T is included at the prevailing rate.

Colours
While every care has been taken to ensure the accuracy of the colours depicted in our images, please be aware that due to monitor resolution, lighting, photo processing software and other factors it is almost impossible to represent colour to 100% accuracy.

Delivery

For 2nd class orders, please allow 2 - 4 working days for Royal Mail to deliver your item.
Next day courier, please allow 1 - 2 days, our courier will send you text or email message with your tracking details,

Delivery outside UK-
The price we charge includes the cost of shipping including any associated fuel surcharge. We are not responsible for any duties, customs or taxes which may be requested by the customs officials in the recipient country. Any such charges will have to be paid by the recipient and are entirely separate from the shipping charges themselves.

Unfortunately we cannot advise what charges may be imposed since they vary from country to country and are dependent on the parcel contents.

our cut off time for orders for dispatch is 10.30am, ordes after this time will be processed the next day.

PLEASE BE AWARE THAT DELIVERY TIMES DO VARY SLIGHTLY DURING:
NATIONAL HOLIDAYS
SEASONAL PERIODS (Christmas)
EXTREME WEATHER



Parcel are not classed as missing until 10 working days from posting.

Copyright Notice
All the content on the BST Fabrics website is subject to trademark, copyright and/or other intellectual property rights. The Content of this website, and the site as a whole, is intended solely for personal, non-commercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non–commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.

Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from BST Fabrics Ltd

Errors and content Mistakes
While we strive to provide an error-free website, the information on this website may contain typographical errors or inaccuracies. We cannot guarantee that all contents herein are 100% accurate and/or complete, including prices, product information, production specifications and product compatibility.

As such we reserve the right to correct errors in prices as they are discovered, revoke any stated offers and otherwise correct any errors, inaccuracies, or omissions. The right extends to orders that have already been submitted and accepted by our website. Your statutory rights are reserved.

General Ordering Policy
Your order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit/debit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to the credit/debit card used in the order for the amount charged. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our sales department. We may require additional verifications or information before processing and shipping any orders, which in turn may delay your order.

Exchange and Refund Policy
All goods must be inspected as to merchantable quality, and any shortages or damages in transit (goods showing signs of damage in transit must be signed “box damaged”) along with any defects must be reported in writing to BST Fabrics Ltd within 48 hours of receipt. E-mail bstfabricsuk@gmail.com to report any defects or damages. No claims for damage will be accepted after this period. It is also recommended that the original packaging be retained in case you need to return the product in the unlikely event a fault develops.

Upon receipt, if for any reason you are not completely satisfied with your purchase, (THIS EXCLUDES ITEMS THAT ARE CUT TO YOUR REQUIREMENTS) return the item unused in the original packaging with your invoice for an exchange or refund. If returning an item for an exchange or refund you will have to cover the return postage costs both ways. This does not affect your statutory rights.

Cancellation Rights/Acceptance of Goods
customer has a statutory 'cooling off' period of 14 business days from the day they receive their goods, in which time they should notify you that they wish to cancel their with you and a full refund be given, within 30 days, of the purchase price including delivery, E-mail sales@bstfabrics.co.uk (THIS EXCLUDES ITEMS THAT ARE CUT TO YOUR REQUIREMENTS) If you do wish to cancel the goods must be returned unused in the original packaging, in a resalable condition. If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item, or deduct 20% of the original selling price from the refund amount to allow for repackaging at our discretion. This does not affect your statutory rights.

You can not cancel under these terms if you have used the goods. All goods must be inspected as to merchantable quality, and any shortage or damage in transit (goods showing signs of transit damage must be signed 'box damaged') along with any defects must be reported to BST Fabrics Ltd in writing within 48 hours of receipt. No claims for damage will be accepted after this period.

Supplier Instructions & Warranties
The buyer is responsible for ensuring that proper and correct operating instructions supplied with all goods sold are clearly adhered to. This also includes correct care and maintenance in accordance with the manufacturer’s instructions. The buyer consequently accepts full responsibility and fully indemnifies the company for any damages or consequential loss and all costs, liabilities, demands and expenses caused by misuse or lack of understanding of the product by the user.

If instructions happen to be missing please contact us immediately prior to using the product. Some instructions may be available on the manufacturer’s websites. Occasionally suppliers may change specification prior to reprinting instruction manuals, if you are unsure please contact the manufacturer for more information.

Complaints or Failure in Guarantee Period (UK Customers only)
We endeavour to offer an impartial returns procedure for the benefit of all parties. To enable us to process your claim as efficiently as possible please follow this procedure, failure to follow this procedure could result in delays in processing your claim or return.

In the first instance contact our returns department on sales@bstfabrics.co.uk with the following information:

Order Number
Name (Person who placed the order)
Contact telephone number.
Date of Purchase
Faulty Item (Product description)
Details of Fault (Description of fault)
If possible digital photos could also be sent to help identify the problem.
We will then, depending on the issue, either contact you to discuss the matter further or issue you with a returns authorisation number. Please note returns sent back without a returns number may be refused or could result in delays in processing.